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Customer Portal
Access your billing dashboard, view invoices, make payments, and track your service history — all in one place.
Our secure billing portal gives you full visibility into your account. Log in to view invoices, make payments, and download receipts.
Access all your current and past invoices. Pay securely online via bank transfer, card, or USSD.
View your complete pickup history, scheduled collections, and service records.
Update your contact details, service address, and communication preferences.
Track recycling submissions and view credits applied to your account through the Kolog Recycling & Recovery Initiative.
Payment Guide
Click the "Login to Billing Portal" button above and sign in with the email address associated with your account. If you are an existing customer but do not have portal access, please respond to the invitation email sent from Kolog to activate your account. If you have any difficulty, contact us immediately.
Navigate to your outstanding invoices. Click on the invoice you wish to pay to view the full breakdown.
Select bank transfer, card payment, or USSD. Follow the prompts to complete your payment securely.
Once payment is confirmed, you will receive an email receipt. Your account balance is updated automatically.
Please use your property code as the payment reference. Payments are reconciled within 24 hours.
New Customer
Not yet a Kolog customer? Complete the form below to register for waste management services in the Sangotedo and Ajah corridor. Our team will follow up within 24 hours.
Billing FAQ
Log in to the billing portal using the link above. From your dashboard, select the outstanding invoice and choose your preferred payment method — bank transfer, card payment, or USSD.
Invoices are generated on the 1st of each month for the upcoming service period. You will receive an email notification with a link to view and pay your invoice.
Yes. Log in to the billing portal, navigate to your invoice history, and click the download button next to any invoice to save a PDF copy.
A reminder is sent 7 days after the due date. If payment is not received within 14 days, a second reminder is sent. Service may be paused after 30 days of non-payment. Contact us if you are experiencing difficulties.
Verified recycling credits are applied as a line-item deduction on your next invoice. You can see a breakdown of credits earned in the Recycling section of your portal dashboard.
Need Help?
If you are experiencing issues with your account, payments, or invoices, our support team is available to assist you.
Contact Support