Privacy Policy

Introduction

Kolog Nigeria Limited (“Kolog”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services, website, and customer portal. This policy is issued in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023.

Data Controller

The data controller responsible for your personal data is Kolog Nigeria Limited, registered and operating at 8F Olasuru Shopping Complex, Sangotedo, Eti-Osa LGA, Lagos, Nigeria. For data protection enquiries, contact us at support@kolognigerialimited.com.

Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, title.
• Contact Data: Address, email address, telephone number.
• Service Data: Service address, collection schedule, waste type, recycling submissions, service requests and complaints.
• Billing Data: Invoice history, payment records, account balance, payment method details (processed through our secure billing portal).
• Technical Data: IP address, browser type and version, time zone, operating system, and platform when you access our website.
• Communication Data: Records of correspondence, enquiries, and complaints submitted to us.

How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage your waste collection and recycling services.
• To generate and send invoices and process payments.
• To communicate with you about your account, service schedules, and service disruptions.
• To respond to your enquiries, complaints, and service requests.
• To administer recycling credits and rewards under the Kolog Recycling & Recovery Initiative.
• To comply with our legal and regulatory obligations, including LAWMA reporting requirements.
• To improve our services through analysis of service data and customer feedback.
• To maintain the security and proper functioning of our website and customer portal.

Legal Basis for Processing

We process your personal data on the following legal bases under the NDPR: (a) performance of a contract — processing necessary to provide the waste management services you have requested; (b) legitimate interest — processing necessary for our operational efficiency, service improvement, and communication; (c) legal obligation — processing required to comply with applicable laws and regulations; (d) consent — where you have given specific consent for a particular processing activity.

Data Sharing

We do not sell your personal data. We may share your data with the following parties where necessary: (a) service providers who process data on our behalf, such as our billing platform provider and website hosting provider; (b) regulatory authorities, including LAWMA and LASEPA, where required by law or regulation; (c) professional advisors, including legal and accounting professionals, where necessary for business operations. All third-party processors are required to handle your data in accordance with applicable data protection legislation.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. Account and billing data is retained for a minimum of six years after the end of the service relationship, in line with Nigerian tax and commercial record-keeping requirements. Data may be deleted earlier upon request, subject to our legal obligations.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), access controls, and regular security reviews. No method of transmission over the internet or electronic storage is completely secure, but we take reasonable steps to protect your information.

Your Rights

Under the NDPR and NDPA, you have the following rights in relation to your personal data:

• The right to access your personal data and obtain a copy of it.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure of your personal data, subject to our legal retention obligations.
• The right to object to or restrict certain types of processing.
• The right to data portability where applicable.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, contact us at support@kolognigerialimited.com. We will respond within 30 days of receiving your request.

Cookies

Our website may use essential cookies necessary for the functioning of the site. We do not use third-party tracking or advertising cookies. If this changes, we will update this policy and provide appropriate notice and consent mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically.

Contact

For any questions or concerns about this Privacy Policy or our data practices, please contact us: